Amit,
Thank you for this thread! Also the link provided by you; document written by Nabheet is useful too.
I have the below questions:
1. Customer waiting time for getting his money back:
In the process described by you, the customer gets his money back (for RE orders) only when the vendor gives money back to the company.
This would mean a "waiting time", was your customer ok with that process?
Moreover, if the goods are returned because of no fault of the customer, generally the customer does not wait. Therefore in standard Return process (Sales and Distribution), RE billing is done with reference to RE order (and not RE delivery).
2. Money returned by your company's vendor is different from the money you have billed your customer:
E.g.
Vendor is paid = 100USD
Your customer pays = 120USD
20USD is your profit.
So, when your vendor is paying 100USD, how much is your company returning to the customer?
3. During creation of the RE PO, how is user creating it?
Is it with reference to the RE sales order or the original PO?
Thank you, in advance!