Run transaction SPRO, and then navigate to: GRC -->General Settings --> Workflow --> Perform Task-Specific Customizing. Then click on Assign Agents.
Here you assign the attribute of "general" to any agent that do not have anything assigned to it. You have to perform this procedure at the main GRC level>>>
, Also do it for GRC-AC. Once updated the agents, the approvals will see request in work inbox. The above process is documented in GRC 10.0 Post Installation V1.4 on page 29-30
Regards,
Prasant