Re: Creating an ERP Credit Memo Request from CRM Complaints?

Hi Naresh,

Thank you for your quick replies.

Due to 'Checklist' functionality available in Service Request, the customer is pondering on the idea of using Service Request transaction to log complaints in CRM.

However, I am not sure if you can maintain an item in Service Request and from the Service Request item if you can generate a Credit Memo in ERP? Could you please advice, if this is possible?

Thanks,

Abdul R