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How to t-shoot maxing out CR?

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I have written several crystal reports. WHile they take a time from my desktop, from 1 minute

to 10 in some cases, they do run, its' a lot of data. But the user told me that he runs this same CR

from his Business Objects enterprise portal, and this times out, No data is displayed.

 

II am very new to BO Ent. Where do I start to get info on what the issue is?


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